Returns & Exchanges
At TheraPetMD, we want you and your pet to love your new fashion pieces, which is why we offer a 30-day hassle-free return and exchange policy on all unworn items. If your order isn't a perfect fit, we are committed to making it right with a simple and transparent process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are free of pet hair and signs of wear.
Ship It Back
Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing